Our distinctive and fine natural fiber fabrics are woven using natural yarns. Irregularities are the result of the natural characteristics of the yarns we use. This offers the most natural appeal and feels to the fabrics we make for our collections. All our natural fiber fabrics are specially washed to achieve the best drape and soft hand-feel!
ShopKHANGURA’s multi-point quality control procedures are closely followed to reduce the hassle of returns. Just in case we missed something, and you happen to be the one who received that damaged piece, please let us know immediately. Please let us know of any damages within 5 calendar days of receiving the merchandise or cannot be returned.
We accept returns for exchanges, store credit, or refund back to the same credit card used for the purchase or the original method of payment if postmarked within 14 calendar days from the date you receive your order.
Items purchased at 30% or more off the original price, are Final Sale and cannot be returned.
Items purchased at less than 30% off the original price are returnable for store credit only.
Refunds can only be issued to the same credit card used for the purchase or the original form of payment. If this is not possible, store credit will be issued.
Gift Cards are Final Sale and cannot be returned.
We reserve the right to refuse a refund if the items have any signs of wear, alteration, washing, misuse, or damage. Items Must Not be worn. Items must not have any stains from makeup, deodorant, perfume, lotion, etc. The returned items must be in its Original Condition, packed neatly as you received them, with all tags attached.
If any return does not meet these requirements, you will be contacted, and the items will be shipped back to you and are subject to additional shipping costs.
How to Return?
Click on the ‘contact us’ button at the bottom of the page under Help. Please provide details of the items you would like to return in the message box, tell us a little bit about why you are returning, and would you prefer an exchange, store credit or refund. You can also email your return request to firstname.lastname@example.org
You can Self-Return, but please contact us first and let us know. We will note your account and our return department will be on the lookout for your return to arrive. you may use the shipping carrier of your choice and will be responsible for postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed. If we are not notified of your return and your account is not noted, your return will be refused.
For your convenience, we can email a printable return label for you to print and use for shipping your return package back to us. The pre-paid return labels are for 2-day expedited shipping via USPS (the US addresses only) and the cost of $13- will be deducted from your refund.
Please enclose a copy of your receipt in the package.
We will notify you via the email address associated with your order once your return is received. The inspection of your return can take 1 to 3 days. If your return is approved, we will RUSH your replacement, store credit, or refund back to the same credit card used for the purchase or the original method of payment. In the case of a refund, your banking institution may require additional time for processing and post this transaction to your account. We will send you a confirmation email once your return has been fully processed.
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. UPS Next Day packages $30-, all other packages $13- for return shipping costs.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost, the undeliverable shipping charge from the carrier, and the 20% restocking fee will be deducted from your refund.
What is the status of my order?
To review the status of your order, please log in to your account by clicking on the person icon (my account) in the top right corner of the page. Here you can review all your activity including the status of your order.
How do I change or cancel my order?
If you need to make any changes to your order, please email us immediately at email@example.com or call us at 1-626-416-5051 immediately after making your purchase. We are open Monday to Friday from 9 am to 5 pm PT (California Time). Please note, all items are custom made as per your order, therefore once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale, and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be canceled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You can also find your orders and other useful information in your profile by logging in to your Khangura account. You can click on the person icon (my account) in the top right corner of the page.
If you believe that you have received defective or incorrect merchandise, or have any questions, concerns, or just want to tell us how much you love us, we would love to hear from you!
Please email us at firstname.lastname@example.org (Recommended) or call us at 1-626-416-5051 we are open Monday to Friday from 9 am to 5 pm PT (California Time). Email Communications are more efficient and helpful in keeping a record of all correspondences. We will reply to your email very quickly!